What type of listener fails to comprehend several underlying meanings in messages?

Prepare for the Travel Institute Certified Travel Associate Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Achieve exam success!

The type of listener who fails to comprehend several underlying meanings in messages is characterized by their tendency to perceive information through a biased or defensive lens. Defensive listeners often focus on their own feelings or interpretations rather than being open to the complete message being conveyed. This can lead to misunderstandings, as they may misinterpret the intentions behind the speaker's words or fail to pick up on nuances and subtleties in communication.

In contrast, active listeners engage fully with the speaker, demonstrating attention and providing feedback, which enhances understanding. Effective listeners also possess similar qualities as they actively seek to grasp the full message, including both verbal and non-verbal cues. Uninhibited listeners, on the other hand, are likely to listen freely and openly without holding back, thereby being more receptive to the meaning behind the communication.

Thus, the defining characteristic of a defensive listener lies in their inability to look beyond their own perspective, hindering their understanding of the underlying meanings in the messages they receive.

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