What is an effective technique for confirming customer understanding?

Summarizing the conversation is an effective technique for confirming customer understanding because it allows the travel agent to reiterate key points discussed, ensuring both parties are aligned on the information exchanged. This helps to clarify any misunderstandings and reinforces what the customer has heard, enabling them to affirm or correct any details. By effectively summarizing, the agent can also highlight important details or actions that need to be taken, ensuring that the customer leaves with a clear and accurate understanding of their travel plans.

Additionally, this technique creates an opportunity for interaction, as customers can add any further inquiries or express concerns based on the summary provided. It fosters open communication and builds trust, which is essential in developing a positive relationship with the customer. Other techniques, while valuable in their own right, may not focus directly on verifying shared understanding as effectively as summarizing does.