After selecting a strategy in a problem resolution process, what should be done next?

After selecting a strategy in a problem resolution process, documenting and following up is crucial because it establishes a clear record of the chosen course of action and its intended outcomes. This documentation serves as a reference point for both the travel agent and the client, ensuring transparency and clarity throughout the resolution process. Following up allows the agent to check on the effectiveness of the implemented strategy and ensure that the client's needs have been satisfactorily met.

This step is essential not only for resolving the current issue but also for building a stronger relationship with the client by demonstrating commitment to their satisfaction. It can help identify any areas for future improvement and enhance customer loyalty.